Bookings, lost property, complaints, corporate accounts and general enquiries — all answered by our Cardinal Point control room, not an offshore call centre. Calls and emails handled around the clock, including Bank Holidays.
Whichever channel suits the urgency of your enquiry — every message goes to the same Cardinal Point team, with the appropriate department manager copied for lost property, complaints or corporate account requests.
01923 88 2424 — the booking and dispatch line. Direct UK landline number, no premium rate, no IVR menu. Answered 24/7 by the Cardinal Point control room.
booking@rapidairporttransfers.co.uk — for quotes, route confirmations and account requests. Replies typically within 30 minutes during office hours.
The form on this page routes by enquiry type — General, Lost Property, Complaint or Corporate Account. Each routes to the correct department manager, not a shared inbox.
Regus Cardinal Point, Park Road, Rickmansworth WD3 1RE. Two minutes from M25 J18, four minutes' walk from Rickmansworth Metropolitan Line station.
Whether you need a quote, have lost an item, or want to give feedback, our team is here to assist you 24/7.
If you have left an item in a vehicle or wish to raise a formal complaint, please use the form on this page and select the relevant option from the dropdown menu. This ensures your message goes directly to the correct department manager.
Please select the nature of your enquiry below.
The most common reasons travellers reach out — waiting time, cancellation, lost property, complaints. These are our published policies, applied consistently across every booking from every TN, RG, HP, WD, MK, BS or CB postcode in our network.
Every airport pickup includes 45 minutes of free waiting time clocked from the actual flight landing minute — not the schedule. If your inbound holds in the stack at Heathrow or Gatwick, the meter does not start until the aircraft is on the stand. Beyond 45 minutes, additional waiting is charged at the standard hourly tariff.
Cancellations made at least 24 hours before pickup are completely free of charge. Inside the 24-hour window a 50% allocation fee may apply where a chauffeur is already assigned to your slot. Airline-side disruption (flight cancellation, schedule changes) is handled case-by-case with no penalty for genuine cases.
The figure on your booking confirmation is the figure you pay. No demand-based surge pricing, no airline-delay loading if your inbound runs late, no overnight surcharge on pre-dawn pickups, no Bank Holiday loading, no Christmas / New Year premium, no Festival or event-weekend uplift.
Items left in vehicles are returned to our Cardinal Point base in Rickmansworth where they are logged, tagged with the booking reference and held for 30 days. Use the form on this page selecting "Lost Property" — please include the booking date, pickup and drop-off addresses, vehicle registration if known, and a description. Onward courier delivery is available at cost.
Formal complaints go directly to the dispatch manager via the form on this page (select "Complaint / Feedback"). We acknowledge every complaint within 24 hours and investigate fully within five working days. Refunds, partial refunds or fare adjustments are agreed in writing where appropriate. We are licensed by Three Rivers District Council.
The booking line and dispatch are staffed around the clock, every day of the year. Pre-dawn pickups (03:00–05:00) for early Heathrow and Gatwick departures are one of the most common booking shapes. Christmas Day, New Year's Day and Bank Holidays operate the same allocation pattern as any other weekday — same fixed fares, same waiting time, same meet & greet.
80+ pickup towns across the Home Counties, Greater London, South Coast, East Anglia and the Midlands. See the full A–Z directory on Areas We Cover or jump direct to your region:
Answers to the most common phone, email, lost property and complaint queries